Refund policy

We want you to be happy with your purchase, If you have an issue with the condition of a plant upon arrival please document it photographically within 6 hours of receipt and contact us at plantsgreenselicia@gmail.com. 

We do not accept returns or offer refunds. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.